Refund policy

Returns and Refunds Policy

At Winkhiz, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free returns and refunds policy. Please read the following guidelines carefully:

Returns

  1. You may return eligible items within 10 days of receiving your order.
  2. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  3. To initiate a return, please contact our customer support at [mani.gade9840@myucw.ca] or through the "Contact Us" page on our website. Provide your order number, item(s) you wish to return, and reason for the return.
  4. Our customer support team will guide you through the return process and provide you with a return shipping label (if applicable).
  5. Ship the items back to us using the provided return shipping label. Return shipping costs may apply.
  6. Once we receive and inspect the returned items, we will process your refund. Please allow 10 business days for the refund to appear in your original payment method.

Refunds

  1. Refunds will be issued in the same form of payment used for the original purchase.
  2. Shipping charges are non-refundable, unless the return is due to an error on our part.
  3. If the return is approved, the refund will cover the cost of the returned items, minus any applicable shipping fees.

Exchanges

  1. We currently do not offer direct exchanges. If you need a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

  1. If you receive a damaged or defective item, please contact us within [X] days of receiving your order with photos and a description of the issue. We will gladly provide a replacement or issue a refund.

Final Sale Items

  1. Certain items may be marked as "Final Sale" and are not eligible for return or exchange. Please check the product description for details.

Please note that our returns and refunds policy may vary for specific promotions or collaborations. For more information or assistance, feel free to reach out to our customer support team at [mani.gade9840@myucw.ca].